Frequently Asked Questions (FAQ)
We have compiled a list of common problems and answers in our FAQ. Please first read our Frequenty Asked Questions (FAQ) to see if your question is already answered. If the FAQ does not help, then email or call us. See sections below.
Manuals
Usually the answer to your question can be found by reading the programs' User Manual. They are included in your download, and also available online.
- Pre-sales questions
- sales6@informatik.com
- Sales orders
- orders@informatik.com
- Technical Support
- support6@informatik.com
Phone
In urgent cases, call Informatik during office hours (U.S. East Coast Time). Regular office hours are 9:00 AM to 5:00 PM. Often, technical staff is available before and after the regular office hours.
Before you write or call please take a minute and read the application's user manuals and the Frequently-Asked-Questions (FAQ) page.
When requesting support, please indicate the product name, version number, your computer system, registration information and a detailed description of the problem. Do NOT attach large files; email messages with large file attachments are automatically discarded.
Notes on technical support
Technical support is free of charge for twelve (12) months from the initial or upgrade date of the software license.
In the case of development tools, support is provided only to the licensed developer; support cannot be provided to end-users.
Technical support is to a single point of contact for developer
and multi-user licenses.
Support is via email and phone call-in only. We cannot provide support by mail
or fax.
If you attach files to your email, the combined file size of attachments must not exceed 200k. Our email system is set up to automatically discard messages with larger files. If you must send larger files, contact Informatik first.
