General
All our newer programs require the Microsoft .NET Framework. You probably already have it installed, but if not, the Framework can be freely downloaded from the Microsoft website. The programs require Framework 2.0 or higher. (Informatik xPrint requires version 3.5.) In most cases, our software installation will detect that you do not have the Framework installed. You will then be presented with a link to download and install it. If you don't get this link, it is easy to install manually. To do so, go to the Microsoft site and follow the link to Download and Trials -> Download Center, then, if you cannot see it listed go to 'More Downloads...'. Alternatively, you can search their site for 'download .NET Framework'.
If you incur an error message when entering the license unlock codes on Vista systems, disable the User Account Control (UAC) while you enter the license unlock code. After unlocking, you can re-enable the UAC.
What's the difference between many of your graphics programs?
We have a large selection of programs where some functionality overlaps. It can be confusing to know which program that you need. To help sort things out, we have a comparison table to illustrate the differences.
TiffDLL50/80
If the conversion does not create an output file and you don't get an error message, then, most likely the system cannot find the Tifftek32.dll file. Please read the Distribution section of the User Guide.
TiffDLL90
If your 8-bit images are rendered in seemingly random colors, download and install the current version of TiffDLL90.
Informatik Scan 12
If you get an error saying that the scanner is already in use, turn off the scanner device and turn it back on. If you get an error referring to an invalid index, your scanner may be running in 'Scan Ahead' mode. Informatik Scan does not support 'Scan Ahead' (this feature may be named differently by some scanner products). You need to disable the Scan Ahead feature. Contact the scanner manufacturer if you cannot find the switch for that feature.
If your 8-bit images are rendered in seemingly random colors, download and install the current version of Informatik Scan 12.
If the scanner does not work in Duplex mode, it may be that the Duplex needs to be set in the scanner's own dialog. This is necessary with some scanner models.
Informatik xPrint
Make sure that you have Microsoft .NET Framework 3.5 (or later) installed. The Framework file can be freely downloaded from the Microsoft web site (Download Center).
Go to the Help ->About menu of xPrint and check the version number. The version must be 2.60 or later.
If the program does not respond do the following: 1. Look for the xPrint icon in the task bar (bottom-right corner of the screen). Double-click on the icon and disable it. 2. Click on the Informatik xPrint icon on the desktop (i.e. launch Informatik xPrint). This will reset the necessary internal links. 3. Exit the Informatik xPrint that you just launched. If Informatik xPrint still does not respond, open the Setup window of xPrint and review the settings. If you make a change to the Setup, repeat the above 3 steps.
Before you install an upgraded version of xPrint, follow the following three steps: 1. Look for the xPrint icon in the task bar (bottom-right corner of the screen). Double-click on the icon and disable it; 2. Via the Windows Control Panel, un-install the old xPrint; 3. Install the new version of xPrint.
